Privacy

Extrablack Privacy Policy

Extrablack respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website or engaging with our services, you agree to the terms of this policy. 
If you have any questions about this policy, please contact us using the details at the end of this page.

The information we collect  

We may collect personal information that is reasonably necessary for our business activities, including:  

  • Your name 
  • Company name 
  •  Email address
  •  Phone number
  •  Job title
  •  Project information you provide to us
  •  Information submitted via contact forms
  •  Information you provide when subscribing to updates
  •  Information collected through meetings, workshops or project briefs
  •  Technical information such as IP address, browser type and usage data  

We do not collect sensitive information unless it is reasonably necessary and you have provided consent.  

How we collect personal information  

We collect personal information in a number of ways, including:  

  • When you contact us via our website
  • When you email or call us
  • When you engage us for services
  • During workshops, discovery sessions and project discussions  
  • When you subscribe to our newsletter or updates  
  • Through cookies and website analytics tools  

We may also receive information from third parties such as consultants, collaborators or clients, where authorised.   

Why we collect and use your information  

We collect and use personal information to:  

  • Respond to enquiries  
  • Provide design, branding and strategic services  
  • Manage client relationships  
  • Prepare proposals and project documentation  
  • Send updates, news or thought leadership content  
  • Improve our website and services  
  • Meet legal and regulatory obligations  

We will only use personal information for the purpose for which it was collected or for a related purpose where permitted by law.  

Disclosure of personal information  

We may disclose personal information to:  

  • Our employees and contractors 
  • Professional advisers such as accountants and lawyers  
  • Technology and hosting providers  
  • Consultants and collaborators engaged on your project  
  • Service providers who assist with marketing communications  

We take reasonable steps to ensure third parties handle personal information in accordance with privacy obligations.  

We do not sell personal information.  

Cookies and website analytics  

Our website may use cookies and analytics tools to understand how visitors use our site.  

Cookies help us improve functionality, performance and user experience. You can adjust your browser settings to refuse cookies; however, some parts of the website may not function properly.  

We may use third party analytics services to collect aggregated, non identifiable data about website traffic.  

Storage and security  

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.  

Information may be stored electronically using secure cloud-based platforms or in physical files at our office.  

Where information is no longer required, we take reasonable steps to destroy or de identify it.  

Overseas disclosure  

Some of our service providers may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure appropriate privacy safeguards are in place.  

Access and correction  

You may request access to personal information we hold about you and request correction if it is inaccurate, out of date or incomplete.  

To make a request, please contact us in writing using the details below. We will respond within a reasonable timeframe.  

Marketing communications  

If you subscribe to receive updates or communications from us, you may opt out at any time by using the unsubscribe link in the email or by contacting us directly.  

Complaints  

If you believe we have breached the Australian Privacy Principles, please contact us in writing.  

We will investigate your complaint and respond within a reasonable timeframe.  

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.  

Contact us  

Extrablack  
Level 5, 15 Foster Street 
Surry Hills NSW 2010  

Email: studio@extrablack.com.au 
Phone: (02) 8964 6258  

Changes to this policy  

We may update this Privacy Policy from time to time. The current version will always be available on our website.  

 Last updated: 25.02.26